Privacy Policy

1. Who We Are

FitnessByMaddy ("we," "us," "our") provides online fitness coaching services through our website at fitnessbymaddy.com. We're committed to protecting your privacy and being transparent about how we handle your data.

2. What Data We Collect

When you use our services, we collect:

• Personal Information: Your name, email address, phone number, and WhatsApp number
• Fitness Data: Your fitness goals, current fitness level, training preferences, progress photos, weight, measurements, and workout history
• Program Data: Which programs you've enrolled in, payment information (processed securely by third parties), and completion status
• Communication Data: Messages, emails, and calls exchanged during your coaching
• Technical Data: IP address, browser type, pages visited, and time spent on our site

3. How We Use Your Data

We use your information for these purposes:

• Providing personalized fitness coaching and training plans
• Communicating with you via email, WhatsApp, or phone about your progress and programs
• Processing payments and managing your account
• Tracking your progress and adjusting your program
• Improving our services and website experience
• Sending you updates about new programs, articles, or features (with your permission)

4. Third-Party Services

We share your data with trusted third-party services:

• Payment Processors: Razorpay and/or Stripe securely process your payments. We don't store full credit card details.
• WhatsApp: We use WhatsApp Business to communicate with you about your coaching and progress
• Email Services: We use email to send you coaching updates and communications
• Analytics: We use basic analytics to understand how you use our website

These services have their own privacy policies. We only share the information necessary for them to provide their services.

5. Data Security

We use industry-standard security measures to protect your information, including HTTPS encryption for data transmission. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

We use minimal cookies on our website, primarily for essential site functionality and basic analytics. We do not use cookies for invasive tracking or advertising. You can disable cookies in your browser settings, though some site features may not work properly.

7. Your Data Rights

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correct: Update or correct any inaccurate information
• Delete: Request deletion of your account and data (some data may be retained for legal reasons)
• Withdraw Consent: Unsubscribe from marketing communications at any time

8. Data Retention

We keep your fitness coaching data for as long as you're a client. After your coaching ends, we retain data for 2 years unless you request deletion. We may retain payment records and communications longer for legal and accounting purposes.

9. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from minors. If we discover we've collected data from someone under 18, we'll delete it immediately.

10. International Data

If you're outside India, your data may be transferred to India for processing. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of major changes via email or by posting a notice on our website.

12. Contact Us

If you have privacy concerns or questions, contact us:

• Email: hello@fitnessbymaddy.com
• WhatsApp: +91 7082478374
• Website: fitnessbymaddy.com