Refund Policy

Our Promise

We believe in our coaching methodology. If you commit to the program and don't achieve visible results, we'll refund your money — no questions asked. This guarantee applies to all 12-week programs and Project Shred programs.

Who's Eligible?

You're eligible for a full refund if:

• You've completed at least 50% of your program (at least 3 weeks of a 6-week program, or 6+ weeks of a 12-week program)
• You've maintained 80% or higher adherence to your training plan
• You've maintained 80% or higher adherence to your nutrition plan
• You've attended your weekly check-in calls with your coach
• You've provided progress photos and measurements
• You see no visible body composition change (no fat loss, muscle gain, or visual transformation)

What Counts as "Results"?

Results are defined as visible progress in any of these areas:

• Fat loss (weight reduction + body composition improvement)
• Muscle gain (increased size and strength)
• Body recomposition (visible transformation even if weight doesn't change much)
• Visible improvements captured in before/after photos

Results are assessed through photos, measurements, and your coach's visual assessment during weekly check-ins.

How to Request a Refund

Step 1: Contact Your Coach

Email or WhatsApp your coach with the subject line "Refund Request":

• Email: hello@fitnessbymaddy.com
• WhatsApp: +91 7082478374

Step 2: Provide Documentation

Include the following with your refund request:

• Your full name and email address
• The program you enrolled in and enrollment date
• Before and after photos
• Initial measurements (weight, chest, waist, hip) and final measurements
• Your training adherence summary
• Your nutrition adherence summary

Step 3: Review & Approval

We'll review your documentation and respond within 5 business days. If you've met all requirements and show no visible results, we'll approve your refund immediately.

Step 4: Refund Processing

Once approved, refunds are processed within 7-10 business days. The refund will go back to your original payment method (credit card, debit card, or bank account).

What's NOT Refundable

• Trial Sessions: One-off trial sessions are non-refundable. They're designed to help you experience our coaching before committing to a full program.
• Completed Programs: If you've completed your entire 12-week program and want a refund, you're outside the refund window (6-week guarantee from enrollment).
• Low Adherence: If you didn't follow the program with 80%+ adherence, the refund doesn't apply. Results require commitment.
• Partial Payments Made: If you've only paid for part of the program but want a refund, we can't refund more than what you've paid.

Early Cancellation & Partial Refunds

If you're canceling before 6 weeks:

• Within 7 days of enrollment: 100% refund (no questions asked)
• After 7 days, before week 3: 75% refund
• After week 3, before week 6: 50% refund
• After week 6: No refund, but the result guarantee still applies

To cancel, email hello@fitnessbymaddy.com with the subject "Cancellation Request."

Installment Plans

If you're on an installment plan (2 or 3 monthly payments):

• You can cancel anytime, but you'll forfeit future payments
• Already-paid installments are non-refundable unless you cancel within 7 days of enrollment
• The result guarantee applies to your entire program duration, not individual payment periods

Disputes & Appeals

If you disagree with our refund decision, you can appeal within 14 days of our initial response. Email hello@fitnessbymaddy.com with:

• Your original refund request details
• The reason you disagree with our decision
• Any additional evidence supporting your case

We'll review your appeal and respond within 7 business days.

FAQ

Can I get a refund if I have an injury?

Yes, if you become injured and can't train, we can issue a refund or pause your program until you recover. Email us and we'll work out a solution.

What if I achieve results but want a refund for other reasons?

The refund guarantee applies only if you follow the program but see no results. If you achieve results or don't follow the program, refunds don't apply.

Can I transfer my program to someone else?

No, programs are personal and non-transferable. If you can't continue, you can request a refund under our early cancellation policy.

What if I only paid half my installment?

If you've only completed 1 payment of a 2-payment plan, we'll refund 50% of what you've paid if you cancel within 7 days. Otherwise, standard cancellation refunds apply.

Contact Us

Questions about our refund policy? Reach out anytime:

• Email: hello@fitnessbymaddy.com
• WhatsApp: +91 7082478374
• Website: fitnessbymaddy.com